Privacy Policy pg77 — Your Information Is Safe With Us

This Privacy Policy describes PG77's practices regarding the protection of personal data of members using our platform at pg77.ml. By registering and using PG77's services, you agree to the terms set out in this document. We encourage you to read this policy carefully in full before using our platform.

Pg77 takes member privacy extremely seriously. We understand that your personal information is a trust you place in us, and we are fully responsible for ensuring it is managed in the safest and most responsible manner. This Privacy Policy applies to all services offered by pg77, including our website, mobile app and all official communication channels.

Should there be any significant changes to this Privacy Policy, we will notify you via an in-platform notification or your registered email. Your continued use of pg77 services following any amendments constitutes your acceptance of the updated terms.

Pg77 collects various types of information to enable us to provide a safe, fair and high-quality service to all members. We only collect data that is genuinely necessary for legitimate, clearly stated purposes.

Pg77 does not collect sensitive personal data such as medical information, political views or religious beliefs unless required by applicable law.

Every piece of data collected by pg77 has a clear and legitimate purpose. We will not use your data for any purpose not stated in this Privacy Policy without obtaining your consent first.

• Account management: Registering, verifying and managing your member account, including KYC processes required by applicable regulations.
• Transaction processing: Processing deposits, withdrawals and all financial transactions securely and efficiently through supported payment channels.
• Platform security: Detecting and preventing fraud, unauthorized access, money laundering and any activity that violates our terms of service.
• Service improvement: Analyzing usage patterns to improve the user experience, platform performance and gaming offerings.
• Service communications: Sending important notifications related to your account, security updates and transaction information.
• Legal compliance: Fulfilling legal obligations and the requirements of relevant regulatory authorities.
• Responsible gaming: Monitoring gaming habits to identify signs of problem gambling and provide appropriate support to members who need it.

Pg77 does not sell, rent or trade your personal data to any third party for marketing purposes. However, in the course of operating our services, there are limited situations where we need to share your data with certain parties.

• Payment service providers: Transaction information is shared with verified payment processors and banking institutions to facilitate your deposits and withdrawals.
• Gaming technology providers: Minimal game session information is shared with our game software providers to ensure proper and fair game functionality.
• Regulatory authority: pg77 will disclose required data to relevant authorities when mandated by law, court order or official investigation.
• Fraud prevention: In cases suspected of involving fraud or money laundering, relevant information may be shared with law enforcement agencies.
• Business transfers: In the event of a merger, acquisition, or sale of pg77 assets, member data may be transferred to the new entity, subject to prior notice being given to members.

All third parties that receive pg77 member personal data are bound by strict data protection agreements and are required to use that data solely for the specified purposes.

Pg77 continuously invests in the latest security infrastructure to ensure your personal data is protected at every stage — during transmission, processing and storage.

• 256-bit SSL encryption: All communications between your device and pg77 servers are encrypted using 256-bit TLS/SSL protocol — the same standard used by Malaysia's leading banks.
• Stored data encryption: Sensitive data such as financial information and passwords are encrypted using strong encryption algorithms when stored in our database.
• Strict access controls: Only authorised PG77 staff may access member personal data, and every access is automatically logged and monitored.
• 24/7 security monitoring: Our threat monitoring system operates around the clock to detect and respond to any suspicious access attempts in real time.
• Regular security audits: pg77 undergoes periodic independent security audits to identify and address any vulnerabilities before they can be exploited.
• Two-factor authentication (2FA): The 2FA system is available to all members as an additional layer of protection against unauthorised access to your account.

Pg77 uses cookies and similar tracking technologies to enhance the user experience, maintain login session security and understand how members interact with our platform.

• Essential cookies: These cookies are required for the platform's core functions, such as maintaining your login session and ensuring transaction security. They cannot be disabled.
• Performance cookies: We use these cookies to collect information about how the platform is used, helping us improve overall performance and the user experience.
• Functional cookies: These cookies allow the platform to remember your preferences, such as language and display settings, to deliver a more personalized experience.
• Cookie duration: Session cookies are automatically deleted when you close your web browser. Persistent cookies are stored for a set limited period and can be manually deleted through your browser settings.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality and user experience of the PG77 platform.

As a pg77 member, you have certain rights regarding your personal data, which we fully respect. Below is a summary of the rights you hold:

To exercise any of the above rights, contact the pg77 customer support team via live chat on the platform. We will process your request within 30 business days.

Pg77 does not retain your personal data longer than necessary to fulfill the original purpose of collection or the relevant legal obligations. Retention periods vary by data type:

• Active account data: Retained for as long as your account is active and for a reasonable period after account closure to resolve any outstanding claims or disputes.
• Financial transaction records: Retained for a minimum of 7 years in compliance with financial reporting and anti-money laundering legal requirements.
• Support communication logs: Retained for 2 years to allow reference should any recurring issues or disputes arise relating to prior support interactions.
• Technical data and system logs: Retained for 90 days for security monitoring and technical troubleshooting purposes.
• KYC document data: Retained for the duration the account is active and 5 years after account closure in line with established AML compliance requirements.

If you have any questions, concerns or requests regarding this Privacy Policy or how PG77 manages your personal data, our team is ready to assist you.

• Live chat platform: The fastest way to get help is through the live chat feature available directly on the PG77 platform, active 24 hours a day, 7 days a week.
• Support email: You can reach us via PG77's official email for more detailed inquiries or matters requiring written documentation.
• Response time: We are committed to responding to all privacy inquiries within 3 business days, and to data rights requests within 30 business days.

Pg77 values every piece of privacy-related feedback from members. Your reports help us continuously improve our data protection practices and ensure this platform remains a safe and trusted place for all members in Malaysia.